Rubrik helps IT Administration teams manage the backup and recovery of data with both hardware and software solutions.

Homepage Refresh

Situation

The product and design team hosted a technical advisory board with our top customers. We had some breakout sessions with a few customers to observe and interview their daily workflows. We were solving the key use cases for 2 of our core users, but IT Admins, our daily returning users, were not seeing the information they needed easily: what happened in the last 24 hours. This data was readily available and I was chosen to work in a war-room style solution team to revamp the homepage.

Obstacles

I had strong backing for this project with 3 product managers, our VP of Product, VP of Design, and CTO involved. However, we only had 2 weeks to develop solutions, and the engineering team, busy with another project, couldn’t join until the design iterations were complete. Tension was high, as many existing customers were frustrated by the platform’s lack of real-time data. This was a critical "save the customers" initiative, highly visible to the C-level and sales leadership teams.

Action

I began by affinity mapping to identify common themes from the feedback we received from the technical advisory board. We then prioritized what could be accomplished within a two-week timeframe from a design perspective and started iterating. I held whiteboard sessions with the team and gathered daily feedback from users as the design evolved. Additionally, I consulted with our Customer Success and Product Support teams throughout the process to incorporate their insights.

Results

The new dashboard was still a work in progress, but the feedback we received from users, sales teams, and support was overwhelmingly positive.

What did I learn?

For this project, I learned how to observe and speak with a technical userbase, be an advocate for users in a very engineering heavy environment, and work on a tight deadline.

At Rubrik overall, I learned how organize workshops, plan team off-sites, implement and manage our design system, juggle multiple projects at once, and implement new tools and processes to support a hyper-growth startup and design team.